We Are Civil
FREE Shipping on web orders over $90.

FAQs

Browse F.A.Q. Topics

General Question

  • Can I order over the phone?
    Yes you can by calling (401) 886-5116.  We highly recommend ordering online for security and to assure the accuracy of your order.
  • Is the merchandise authentic?
    Yes, everything we carry is 100% authentic.  No fakes, no knock-offs, no counterfeits or b-goods.  We are an authorized dealer for every brand we carry.  This means that all of our merchandise comes directly from our vendors and not from any third parties.
  • Is all the merchandise “in stock”?
    Yes.  All merchandise is on stock and ready to ship.  We do not take pre orders or take orders for merchandise that is backordered or yet to be delivered to us by the manufacturer.  If we have a mistake in our inventory and a product you request is not available, we will refund your payment immediately.
  • Are you guys legit?
    Yes, and we realize the internet can be a scary place to shop.  You can find us listed as an authorized dealer on manufacturer websites for every product we sell.  Our website uses 128k SSL encryption to protect your private information during transmission and we process all transactions through PayPal or the industry leading Authorize.net gateway.  Stop by to check out any of our retail stores anytime during business hours, or give us a call with any questions/concerns at (401) 886-5516.  Also check out our About Us page for a brief history of Civil.
  • How do I know my credit card information is safe?
    We utilize a 128 bit Secure Socket Layer (SSL) for data encryption to protect the transmission of credit card information.  All transactions are processed through PayPal or the Authorize.net gateway, which is an industry leader in encryption technology and protocols. As always if you do not feel confident processing your credit card through our online store, feel free to call us and we can process your transaction over the phone - (401) 886-5116. All orders are subject to verification for your protection.  Credit card orders with mismatched bill to/ship to addresses and PayPal orders to unconfirmed shipping addresses may be subject to delays until verified.  Orders that cannot be verified will be cancelled and refunded.  Orders that appear fraudulent will be reported to the appropriate law enforcement agency.

Payment

  • How do I know my credit card information is safe?
    We utilize a 128 bit Secure Socket Layer (SSL) for data encryption to protect the transmission of credit card information.  All transactions are processed through PayPal or the Authorize.net gateway, which is an industry leader in encryption technology and protocols. As always if you do not feel confident processing your credit card through our online store, feel free to call us and we can process your transaction over the phone - (401) 886-5116. All orders are subject to verification for your protection.  Credit card orders with mismatched bill to/ship to addresses and PayPal orders to unconfirmed shipping addresses may be subject to delays until verified.  Orders that cannot be verified will be cancelled and refunded.  Orders that appear fraudulent will be reported to the appropriate law enforcement agency.
  • Can I pay with PayPal?
    Yes, we accept PayPal. During checkout select “PayPal” and you will be transferred to the PayPal website.

Shipping

  • Do you ship to APO addresses?
    Yes, we do ship to APO addresses.  All APO orders are shipped via the United States Postal Service.
  • Do you ship overseas?
    Civil does ship orders under $300 outside of the US.  We prefer to handle these orders via Paypal. Please note shipping costs do not include any clearance fees which include: destination country’s taxes, duties, and/or any brokerage fees. You may also be responsible for any additional fees at the time of delivery. If your package is not accepted (signed for) at the time of delivery, international orders will not be refunded for shipping costs or the refused merchandise.